When people talk about software there’s a concept of total cost of ownership. This is the cost of the entire software; the implementation, maintenance costs, staff time internally and training among other things that add up tot he real cost, not just the sticker price of software.
I feel the same way about napkins. To save cost, a restaurant might choose to have a cheap napkin but the customer needs to use 4x the amount.
Is that really cheaper when we look at the total cost?
Further, what does it say about how you feel about your customer and how you value them and their time and feelings. To me it says, I only care enough that you get annoyed when trying to clean your hands? As I am trying to clean my hands or the hands of people around me with ineffective napkins the thought occurs to me.
I wonder who makes the decisions and how much they are really saving. At my food delivery company we had about 5,000 orders in a typical week and napkins would cost us about $40 a case of 10k napkins. If margins are that thing, something seems weird.
My mind immediately goes to… If your cutting napkin quality, what other quality in the kitchen might be being cut?
Where’s the line?
It all comes together and paints a picture of what you value.
Stay up to date with the latest lead generation, business efficiency and automation tips and news.
When is the last time you bought a lottery ticket? The majority of people I know purchase them extremely rarely, usually never. They look at a lottery ticket and see a bad ROI. (My high school math teacher called the lottery a tax on people who are bad at math). Yet with the […]
One of the biggest myths I encounter when it comes to outsourcing is that once you’ve outsourced something you don’t have to think about it at all. If you care about something enough to want to see it done (even if it’s not by you), you’re still going to end up feeling some concern […]
I see piles of content every day. 80% of what I read leaves me thinking, “What was the point of that?” Most people seem to write and post content with no purpose whatsoever beyond the internet equivalent of enjoying the sound of their own voices, or trying to fill some b.s. post quota or word […]
I know 200 people that would love to make a quick buck, but only about 2 that are willing to put in the extra time and effort it takes to make a sustainable buck. Take selling on Amazon: I see lots of people turning to FBA selling as a little side hustle to make […]
Removing Waste, Driving Efficiency, Optimizing Outcome.
We Take things OFF your to do list.